Showing posts with label advertising. Show all posts
Showing posts with label advertising. Show all posts

February 19, 2015

CCO Series: Top 12 Regulatory Deficiencies for RIAs -- # 6: Advertising

What You Need to Know

Advertising for RIAs is obviously a highly-regulated activity, so it makes sense that it ranks among the most common compliance deficiency for advisors.

When regulating advisor advertising, regulators focus first on disclosures, rather than methodology. While offering little guidance on how to do certain things, they do heavily regulate the disclosures displayed on advertisements. Certain advertisements may be “compliant” per se, however, the omission of proper disclaimers results in a false or misleading message.

Beyond disclosures, regulators tend to focus on certain areas of advertising, including:
  • Testimonials
  • Social Media
  • Past Specific Recommendations
  • Recordkeeping/Approval Process
  • Performance-based Advertising
For a complete overview of the "Advertising Rule" for RIAs, click here.

Why You Should Care

The ability to confidently and efficiently advertise your services can be of great benefit in growing your firm. With that said, inaccurate or misleading public-facing content can destroy a firm’s reputation quickly.

Unlike brokers overseen by FINRA, the SEC and state regulators are not responsible for reviewing or approving an RIA’s advertisements prior to use. The responsibility is placed on your firm and your CCO to ensure that all advertisements are compliant with regulations.

With social media becoming an increasingly important advertising channel, it is important to treat this activity with the same care as you would traditional mediums. Because of it’s ease of use, however maintaining control and oversight of social media activity brings a unique set of challenges.

We cover social media compliance in more detail in a previous post.

Our Recommendations

To ensure that your firm is keeping up with regulatory requirements and industry best practices in this area:
  • Ensure you have a review process in place to analyze firm advertisements for compliance.
  • Check your advertisements for proper disclosures.
  • Coordinate a process with your IARs to review new advertisements and obtain copies for Books and Records requirements.
  • Review seminar presentation content for appropriate regulatory disclosures and compliance.
  • Perform checks on your performance calculations to validate accuracy before use.
  • Understand your firm's social media presence and ensure you and your employees are not directly or indirectly interacting with the public in a way that runs afoul with the Advertising Rule.

AdvisorAssist’s CCO Series: Top 12 Regulatory Deficiencies for RIAs is a series of articles that will help your firm understand and avoid the most common compliance deficiencies found by regulators. Our goal is to help you increase your confidence that your firm remains “exam ready.” Click here to read more posts from our CCO Series: Top 12 Regulatory Deficiencies for RIAs. We would welcome the chance to learn more about you and your firm. Click here to request an introductory call from one of our consultants.

August 28, 2013

AdvisorAssist CCO Series: Social Media Compliance

Advisors are jumping into social media to communicate with clients, generate new business and even service clients. However, many chief compliance officers ("CCOs") are confused on how to proceed.

Social media is an incredibly powerful medium to efficiently build brand awareness, demonstrate knowledge and expertise among your audience, communicate with prospective clients, deepen relationships with and serve your existing clients. It can become a powerful tool in your content marketing arsenal if your firm commits to a long term, strategic approach to social media engagement.

This blog post focuses on how CCOs can properly implement social media activity within their RIA firm. For guidance on specific social sites, see our presentation, "Confident and Compliant Social Media for Advisors".

RIA Social Media Compliance In a Nutshell

Usage Guidelines
CCOs should establish usage guidelines that are communicated through a formal social media policy. This policy will define who within your firm can use social media, which sites are allowed and what your expectations are with respect to their use. Be sure to include IARs, solicitors and any third-parties that are subject to your policies and procedures.

When determining which social media sites may be used, some factors to consider include:
  • The functionality of each site (and monitor upgrades and modifications to each site) and which of these functions may be modified by the user,
  • the reputation of the site,
  • the privacy policy of the site,
  • your ability to remove third-party posts, and
  • your ability to control or remove posts made by others.

Content Standards
CCOs are responsible for providing guidance on appropriate and inappropriate social media usage. One way of doing so is to establish written content standards that consider the risks that certain activities invite to your firm. These standards should specifically address the use of performance results, security recommendations or specific references to the services you provide to advisory clients.

Note: Because of the accompanying risks, most RIAs do not allow content related to security recommendations or references to specific services.

Pre-approval is not a requirement. If you elect to not pre-approve social media activity, you should be prepared to articulate your rationale for why you believe "after-the-fact" social media activity review is sufficient for your circumstances.

Third-party Content
Most CCOs allow third-parties to post content on their firm's social sites. Third-party content may include: articles, forward links or other messages.

To be somewhat more conservative, some firms limit third-party interactions to "one way postings", where IARs post on the firm's social media sites but do not interact with or respond to third-parties. Even more conservative firms will limit third-party postings to authorized users only and/or prohibit posts by the general public.

Which approach to take comes down to a business decision on your part. If your firm does allow third-party content, just be sure that you have procedures in place to monitor these posts for inappropriate content (e.g. testimonials).

Monitoring
Like all other advertising activities, CCOs are responsible for effectively monitoring communications that are available to the general public. To demonstrate this ability to monitor, we strongly encourage RIAs to use a social media archiving solution that allows the CCO to not only abide by books and records requirements (see below) but also monitor activity. These monitoring procedures should be laid out in your social media policy.

If your firm is a hybrid RIA (advisory persons are also associated with a broker-dealer) you will also have to follow the technology and process requirements set forth by the broker-dealer. Pure RIAs are left with the decision to implement monitoring and archiving software or have a process to enable the firm to effectively meet the advertising, supervision and records requirements. A smaller advisor with only intermittent postings may opt for a well-defined workflow process to review and archive social media content. A firm with more frequent activity or several posters, will likely find that the opportunity cost of their time is higher than the cost of social media surveillance and archiving tools.

Recordkeeping
CCOs are obligated to maintain records of any social media activity that may be deemed a "required record” for five years following the last year it was used. Rather than making this determination on a case by case basis, most RIAs have adopted an overarching policy of archiving all social media communications.

IARs may not alter any settings within social media sites that interfere with or preclude your firm from archiving communications. In cooperation with these policies, IARs may not destroy or alter any communications after they have been posted on a social media site (i.e. an attempt to alter archives)

Through the Regulator's Eyes

The most important thing to remember is that ALL social media is within the scope of "advertising" and subject to all aspects of the "advertising rule" that defines your responsibilities as an RIA. (Yes, this includes LinkedIn profiles.)

Social media is a very high priority for both SEC and state regulators today. While they are continuously trying to keep up with the added complexities that accompany these new tools (See: SEC National Examination Risk Alert, "Investment Adviser Use of Social Media"), it is probably fair to say that social media regulatory oversight is here to stay and will continue to evolve.

To get a sense of one state regulator's findings during a social media sweep in 2012, see this deficiency letter that was sent to a state-regulated RIA in 2012.

CCO Best Practices for Social Media Compliance

  • Develop and deliver a social media policy for your firm and use an attestation form to collect information about each IAR's intended social media outlets, credentials and certification that they understand your firm's social media policies.
  • Develop procedures to restrict social media usage by those that have failed to comply with policies and procedures.
  • If you allow third-parties to post on your social media sites, add a disclosure that states your firm does not endorse third-party content. This will guard against anyone attributing any of this content to your RIA firm.
  • Similar to your Email handling, incorporate social media components to your Books & Records capabilities to archive and retrieve historical content upon request.
  • Adopt a risk-based approach to determining the appropriate frequency of monitoring.
  • Document your social media monitoring activities.


The AdvisorAssist CCO Series is a collection of blog posts that cover each of the elements of your RIA's compliance program.  Each post will provide an overview of one compliance topic, including our insights on how regulators view each topic as well as some practical steps to help Chief Compliance Officers address this topic. As always, we would welcome your comments and thoughts.

Brian Lauzon

August 13, 2013

The AdvisorAssist CCO Series: RIA Advertising

In its efforts to protect investors, the Securities and Exchange Commission (“SEC”) has instituted a number of guidelines and prohibitions related to RIA advertising. These regulations are contained in Rule 206(4)-1 of the Investment Advisers Act of 1940, as well as numerous “no-action” and interpretive letters under the Rule. (State advertising regulations are primarily derived from these SEC rules, but do differ from state to state.)With a thorough understanding of these rules (collectively referred to as the "Advertising Rule"), your RIA firm can confidently foster and promote your brand to prospects (and clients) while remaining comfortably within regulatory guidelines.

RIA Advertising In a Nutshell

What's an "advertisement"?
Rule 206(4)-1 (“The Advertising Rule”) of the Investment Advisers Act of 1940 defines an advertisement in the following manner:

An “advertisement” shall include any notice, circular, letter or other written communication addressed to more than one person, or any notice or other announcement in any publication or by radio or television, which offers:
  1. any analysis, report, or publication concerning securities, or which is to be used in making any determination as to when to buy or sell any security, or which security to buy or sell, or
  2. any graph, chart, formula or other device to be used in making any determination as to when to buy or sell any security, or which security to buy or sell, or
  3. any other investment advisory service with regard to securities.


For instance, mass emails to prospects or clients that involve topics other than operational matters are likely to be considered an advertisement.

Essentially, any communications that you use to solicit new clients or maintain existing clients that are not considered "one-on-one" is an advertisement. One-on-one communications are generally not considered advertising. To be considered one-on-one, the interaction must be “private and confidential in nature” and must be in a setting where participants have an opportunity to “discuss with the adviser the types of fees that the client might pay.”

The "Advertising Rule"
There are a number of specific prohibitions with respect to RIA advertising. These include:

Testimonials. Your firm is prohibited from using any direct or indirect references to testimonials with respect to statements of a former, existing or prospective client's experience or endorsement of your services (or advice). For example, you may not advertise using a quote from a client that reflects their positive experiences with your firm. (You can, of course use clients as references to speak with prospective clients--this is a one-on-one interaction and not considered advertising.)

Graphs, Charts and Formulas. You may not represent that a graph, chart or formula or other device which can, in and of itself, be used to make trading decisions or produce certain results without prominently disclosing any limitations or difficulties in their use.

"Free" Services. You may not use advertisements that contain any statement to the effect that any report, analysis or other service will be furnished for free or without charge, unless such report, analysis or other service actually is or will be furnished entirely for free and without any condition or obligation, directly or indirectly.

Past Specific Recommendations. Your RIA firm may not reference past specific security recommendations that include a reference to the profitability of that recommendation unless the advertisement includes all recommendations made during the previous year. If a past specific recommendation does not include references to performance, you may use them in advertising if they are selected based on an objective, non-performance based criteria, that same criteria is used in each period, and you maintain books and records that substantiate your complete list of recommendations and the criteria utilized to determine which of these are used in advertising.

Use of Articles from News Media. RIA regulators take the position that bona fide unbiased third-party reports generally are not prohibited. Your use and distribution of a bona fide news article written by an unbiased third-party is not subject to the requirements of the rule governing past recommendations when past specific recommendations happen to be referred to within the article. However, using such reprints is subject to Advisers Act Rule 206(4)-1(a)(5), which makes it a violation for you to use an advertisement that contains any untrue statement of a material fact or is otherwise misleading.

Performance-based Advertising. If your RIA firm uses performance results in advertising, you must adhere to the following guidelines and must make the following disclosures:
  • The effect of material market or economic conditions on results portrayed
  • Whether or not performance includes reinvestment of dividends and other earnings
  • The potential for loss (if the advisor is making any implication of a potential profit)
  • Any material factors that are relevant to any comparisons to an index or benchmark
  • Any material conditions, objectives, and investment strategies used to obtain the performance results
  • If the performance included in the advertisement relates only to a select group of accounts or clients (e.g., a representative account), the advisor must disclose the basis on which selection was made and the effect of this practice on results portrayed, if it is material.
  • Any other material factors that may have impacted performance

The use of performance results in advertising is false or misleading if it implies, or a reader would infer something about the advisor’s competence or about future performance results that would not be true had the advertisement included all material facts and disclosures.

If your firm uses model performance or backtested results in its advertising, there are specific practices and disclosures that must be used to ensure that these communications are not false or misleading.

The "Anti-fraud Provision"
In addition to the Advertising Rule, all investment advisors (including those that are exempt form registration) are subject to the “Anti-fraud Provision” of the Investment Advisers Act of 1940. This states that you may not use the mails or interstate commerce to “employ any device, scheme or artifice to deceive, or manipulate any client or prospective client” or to “engage in any transaction, practice, or course of business which operates as a fraud or deceit upon any client or prospective client.”

Recordkeeping
Advisors are required to keep true, accurate and current records of “all accounts, books, internal working papers, and any other records or documents that are necessary to form the basis for or demonstrate the calculation of the performance or rate of return used in advertisements ”pertaining to performance that is used in advertising." Your firm must also maintain a copy of each notice, circular, advertisement, newspaper article, investment letter, bulletin or other communication circulated to 10 or more persons (other than persons connected with the advisor).

As part of your books and records responsibilities, your RIA firm must maintain a copy of all advertisements and recommendations that are sent to 10 or more recipients (other than persons connected with the advisor).

Through the Regulator's Eyes

When regulating advisor advertising, the SEC generally focuses on disclosures, rather than methodology. So while they may offer limited guidance on how to do certain things, they do expect that any relevant disclosures are made. The SEC and state regulators will not review or approve your advertisements prior to use. Rather, upon examination of your advertising books and records they will determine if they are consistent with the "advertising rule" and not false or misleading based on the circumstances surrounding their use.

The burden of determining what is false and misleading is placed on your firm and your CCO.

This includes avoiding the use of statements or projections that paint your firm in a positive light, without consideration the performance of underlying benchmarks, or when similar advice brought underperformance to clients. Regulators will construe legal definitions broadly so as to ensure that the balance of information is in the reader's favor and no persuasion can be found so as to suggest an element of fraud or deception.

Examiners inspecting your advertisements will request to see all communications made under your firm's name, including emails, documents sent through the postal mail system, TV commercials, and internet activity - including company website(s), online advertising, and social media presence. After making an inventory of your overall communication landscape, they will analyze the statements and images used to see if they are out of compliance with the rules noted above. There are many carefully-crafted exceptions and variances to the rules other than the overall requirement to be free of fraud and deception.

CCO Best Practices for RIA Advertising

  • Ensure you have a review process in place to analyze firm advertisements for compliance.
  • Check your advertisements for proper disclosures.
  • Coordinate a process with your IARs to check in for new advertisements and obtaining copies to maintain pursuant to Books and Records requirements.
  • Review seminar presentation content for appropriate regulatory disclosures and compliance.
  • Perform checks on your performance calculations to validate accuracy before use.
  • Understand your firm's social media presence and ensure you and your employees are not directly or indirectly interacting with the public in a way that would come up under the Advertising Rule.

The AdvisorAssist CCO Series is a collection of blog posts that cover each of the elements of your RIA's compliance program.  Each post will provide an overview of one compliance topic, including our insights on how regulators view each topic as well as some practical steps to help Chief Compliance Officers address this topic. As always, we would welcome your comments and thoughts.

Brian Lauzon

August 12, 2013

Guest Post from Susan Weiner, CFA: Legal Dangers for Financial Bloggers

Legal dangers for financial bloggers: Two misconceptions, three resources, one suggestion By Susan Weiner, CFA

No financial blogger wants to get in trouble with the law, become liable for financial damages, or tarnish his or her reputation. You’ve probably thought about compliance with laws governing advisors registered with the SEC, FINRA, or other regulators. But what about copyright laws?

I believe a significant number of advisor-bloggers are guilty of copyright violations when they share information written by others. I have come across several well-meaning advisors who mistakenly believed they acted within the law when they copied all or part of other people’s blog posts. In fact, they had broken the law and could have been on the hook for financial penalties.

To help you cope, I’ve written this article sharing two common misconceptions, three resources, and one suggestion to keep you on the right side of the law and make everybody happy.

Misconception #1: If you credit and link, that’s enough

Most advisors and other financial bloggers know you shouldn’t copy someone else’s work and pass it off as your own. However, I’ve seen advisors who think it’s okay to copy an entire newspaper article on their blogs as long as they name the author and publication details in addition to linking online to the original article.

This is not correct, as you’ll realize when you check out my resource section below.

Misconception #2: If you only copy XXX words, it’s okay

There is no word-count rule that protects you from charges of copyright infringement. If you use the “heart” of the work, you’re in trouble, as explained in the “Amount and Substantiality of Portion Used” section of the University of Minnesota University Libraries’ excellent web pages on copyright.

In fact, even short phrases may be protected by copyright, according to “Copyright Protection for Short Phrases” in the Copyright and Fair Use section of the Stanford University Libraries website.

How can you share content without violating copyright? Check out the resources in the next section.

Resources for “fair use” of copyrighted material

Lawyers use the term “fair use” to describe the legal use of copyrighted materials. Here are two websites and a printable checklist that will help you assess whether the amount of another author’s text that you reproduce in your blog post is acceptable. There are no short, easy guidelines that fit all situations.

  1. “Understanding Fair Use” is a good overview of the issues, presented by the University of Minnesota’s University Libraries.
  2. “Fair Use,” a book chapter on this topic, is available on the Stanford University Libraries website.
  3. “Thinking Through Fair Use,” a printable check list from the U. of Minn. University library, will help you think through the issues for specific materials.
Suggestion to ensure “fair use”

When in doubt, ask the author for permission to reproduce the content on your blog. Don’t assume they’ll say “yes.” However, you may score points with writers who are anxious to spread their message. If the writer says, “No,” at least you know to tread carefully in how you use the author’s content.

By the way, I don’t oppose bloggers summarizing or adding their own spin to other people’s content. But please don’t violate copyright by exceeding what is considered “fair use.”

Susan Weiner, CFA, is the author of Financial Blogging: How to Write Powerful Posts That Attract Clients, which is tailored to financial planners, wealth managers, investment managers, and the marketing and communications staff that supports them. Read her blog or follow her on Twitter, Google+ or the Investment Writing Facebook page.