- Policies and Procedures were general, informal, or not fully updated to cover all applicable marketing topics, or not properly implemented in the Advisor’s marketing materials.
- Policies and Procedures cover the General Prohibitions of the Marketing Rule, but do not cover the specific types of marketing materials utilized by the Advisor, such as testimonials or third-party ratings.
- Questionnaires or surveys used in preparation for a third-party rating were not archived.
- Social Media posts were not archived.
- Documentation to support performance claims were not maintained.
- Advertisements stated the Advisor was free of all conflicts of interest when conflicts did exist.
- Advertisements that misrepresent the Advisors’ business, such as misreporting the individuals performing advisory services, the qualifications of individuals employed by the Advisor, or awards granted to the Advisor.
- Advertisements that misrepresent facts about the Advisors’ investment processes, such as claiming these processes were validated by professional institutions or followed certain mandates, such as ESG, when this could not be substantiated by the Advisor.
- Advertisements in which Advisors could not substantiate investment practices, such as stating the client’s risk tolerance were considered, referencing security screening processes that did not exist, or referencing a list of approved securities that did not exist.
- Advisors attempted to differentiate themselves by stating they “acted in the best interest of clients” without disclosing that all Advisors have a fiduciary duty to act in the client's best interest.
- Advisors recommended certain investments in advertising materials without disclosing the compensation received by the Advisor for the recommendation.
- Advisors misrepresented the requirements of being SEC-registered. For example, Advisors implied that SEC registration represented a particular level of skill, or that the SEC had approved the firm's business practices, sometimes by including the SEC logo on their website or marketing materials.
- Advertisements containing third-party rankings did not disclose that other Advisors received the award and implied they were the sole recipient, or did not include the necessary disclosures explaining the methodology behind the ranking.
- Advertisements containing testimonials did not include context around what the testimonial was endorsing. In one instance, the Advisor included testimonials for a third-party product but represented the testimonial as being about the Advisors’ services.
- Facts included in performance marketing materials included outdated market data information or investment products and fees that are no longer available to clients.
- Marketing materials that omitted necessary context around performance results. For instance, omitting context around fees and expenses when calculating returns, or omitting context around general market performance.
- Misrepresenting performance track record, such as stating securities were bought in client accounts when they were not, or not disclosing that the Advisor did not have clients in the model of the performance report.
- The Advisor used a benchmark index but did not properly define the index or include enough context.
- Advertisements did not disclose the time period or whether the returns were calculated from the time period defined in the material.
- Some performance results were included or excluded in an unfair or unbalanced manner. For example, an Advisor only included the performance of realized investment information in total net return and excluded unrealized investments.